Refund policy

At Tropiq, our made-to-order pieces are tailored specifically to your preferences. Due to the exclusivity of this service, we are unable to accept returns or exchanges, with the exception of product defects resulting from our manufacturing process.

Damages and Issues

Upon receiving your order, please inspect it carefully. If you notice any defects, damage, or if you receive the wrong item, contact us immediately at info@thetropiq.com Please ensure that you reach out within 48 hours of receiving your order to report any issues. 

Kindly Include your order number and a detailed description of the problem in your communication and a photograph or video of the product. We reserve the right to determine whether the product is eligible for a replacement or refund.

Exceptions / Non-Returnable Items

All our products are non-returnable and non-exchangeable as they are specially made to order. If you have any questions or concerns about your specific item, please feel free to contact us at info@thetropiq.com . We reserve the right to determine whether a product is eligible for a replacement or refund.

Please note, we strictly do not accept returns/exchanges on:

- Items ordered for gifting purposes

- Items purchased on sale

Exchanges

Given the customized nature of our products, which are tailored specifically to your preferences and measurements, we regret to inform you that we do not offer exchanges. Each item is uniquely crafted to meet your specifications, making it challenging to exchange once the order is placed. We encourage you to review your order carefully before finalizing it to ensure that it meets your expectations.

For any further assistance or inquiries, please reach out to our customer service team at info@thetropiq.com . We are here to help ensure you have a great experience with Tropiq.